Return Window

Qualifying products have a return window of 30 calendar days from confirmed receipt. Contact us before that period ends; the eligibility requirements below still apply.

Starting a Return Request

Email service@zuvqelix.com before dispatching a return. Give your order reference, the item name or description, the reason, and helpful photos or video. For damage, missing contents or a wrong item, also supply pictures of the outer packaging and shipping label.

We will review the request and send instructions if it is approved.

Return Eligibility

A preference return generally requires an unused item in its original condition, complete and unaltered, without intentional damage; all supplied parts, accessories, inserts and materials; original protective packaging where reasonably possible; a condition suitable for reasonable inspection or resale; and proof of purchase or an order reference.

Different treatment can apply to defective, damaged, incorrect or incomplete goods and where the law protects a return. Simply opening the shipping box does not disqualify an otherwise unused, complete, undamaged item.

Handle mounting points, connectors, finishes and other automotive accessory components carefully while inspecting the item.

Product Variations & Materials

Our automotive accessories can show minor differences in color, finish, texture, dimensions or weight within the listing specifications. Such differences do not necessarily amount to defects.

If the appearance, size, finish, texture or style does not suit you, you can request a return within the 30-day window. This is treated as a preference return unless we verify a product or fulfillment error attributable to us.

Return Address & Authorization

Our registered business address is not automatically a return warehouse. Wait for our approval, the correct destination and the return directions.

Unapproved parcels, or parcels sent to the registered address or another address we did not provide, can be delayed, rejected, lost or unsuitable for processing.

Non-Returnable Items

Preference returns may exclude personalized or customized items, gift cards, goods clearly marked final sale or non-returnable before purchase, items altered or damaged through misuse after delivery rather than an original fault, and items returned incomplete or unsuitable for reasonable inspection.

A discount or promotional price alone does not make an item non-returnable; any final-sale restriction must have been clearly disclosed before purchase. These exclusions do not override non-excludable consumer rights.

Damaged, Defective, Incorrect, or Incomplete Orders

Check your purchase soon after receipt. Report damage, a fault, missing contents, a wrong item or a substantial mismatch with the description within 7 calendar days of delivery.

Include the order reference, an explanation, and clear photos or video of the item, issue, packaging and label as appropriate. Following confirmation of an error we caused, we will arrange a reasonable replacement, refund, reshipment, return or other solution without additional error-related costs to you.

Return Shipping Costs

Customers generally pay return postage for changes of mind, appearance preferences, unsuitable customer selections and other preference reasons not attributable to us.

When we confirm damage, a defect, an incorrect or incomplete item, or a substantial description mismatch caused by us, our resolution will not leave you paying extra costs resulting from our error.

Original delivery charges are generally not refunded on preference returns. Eligible original delivery charges for a confirmed error attributable to us are considered within the approved resolution. Approved returns carry no restocking fee.

Returning the Package

For preference returns, choose a dependable tracked carrier and keep the receipt and tracking reference until the case is closed.

Receipt cannot be guaranteed for an untracked parcel or one sent to an address not supplied by support. The customer generally bears responsibility for a preference-return parcel until it reaches the authorized destination.

Inspection & Refund Timing

Goods arriving at the approved return location may be inspected against the return conditions. After receipt, inspection and approval, we initiate the eligible refund to the original payment method within 5-10 business days.

A bank, card issuer or payment provider may then need additional time to show the credit.

Refund Method

Refunds normally go back to the payment method used for the purchase. If it cannot receive the refund, our team will work with the processor on a permitted alternative.

After reviewing the circumstances, item value, shipping expense and nature of the problem, support may decide to refund or replace an item without requiring its return.

Exchanges

Exchanges depend on stock and availability. Items can have minor variations in finish, color, texture, materials or dimensions within the stated specifications.

If an exchange cannot be arranged directly, an approved return followed by a new purchase may be required.

Order Cancellation

Send a cancellation request immediately after ordering if needed. We try to cancel before fulfillment but cannot promise cancellation once processing, packing, fulfillment, shipment preparation or dispatch has started.

When cancellation succeeds before fulfillment, there is no cancellation fee.

Consumer Rights

This policy describes our usual return and refund process. It does not restrict consumer rights or remedies that applicable law does not allow us to exclude.