Questions About an Existing Order

For help with a placed order, send us the order number and the email used to check out. This lets our team find the transaction and investigate your question.

Problems With Your Order

Tell us promptly if an item is damaged, faulty, missing, incorrect, or substantially unlike its listing.

Packaging, components, and protective materials vary across our automotive accessories. Include the order number, an explanation of the problem, useful photos or video, and pictures of the outer packaging and shipping label.

Once we verify a problem caused by us, we will arrange a suitable replacement, reshipment, refund, or return without additional costs arising from our error.

Small differences in finish, color, texture, or measurements that fall within the listing specifications do not necessarily indicate a defect.

Before Returning an Item

Contact our team before mailing anything back. Our registered company address is not automatically an authorized return location. After approving your request, we will give you the correct return address and instructions.

Response Time

Our response target is 24 hours. Cases involving carriers, payment services, warehouses, return facilities, or other providers can take longer to investigate.

Support hours: Monday-Sunday, 7:30 AM-10:30 PM, China Standard Time (UTC+8).